Testimonials from Trustpilot

Wiggle has partnered with the customer reviews platform Trustpilot so that you - our customers - can share your experiences of Wiggle with us and with each other. We value all of the feedback we get, good and bad. We're proud of the progress that we've made on our site and with our service, but we're always looking for ways that we can improve. Click here for the full Wiggle reviews page on Trustpilot.

In the meantime, here's a selection that we've particularly enjoyed:

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WHAT A REFRESHING CHANGE

Knowledgeable, understanding, reassuring, fast, efficient and a focus on customer service - Must be dreaming......Apparently not!
Recently had a freak incident where rear deraillieur hanger snapped and, unfortunately caused some damage to the frame. The team at Wiggle cycle insurance were amazing (special thanks to Alex), walking me through the claim process then within 24 hrs validating my claim and making arrangements for a new cycle to be sourced and despatched to me. Within 5 working days I'm back on the road, all sorted.
Highly recommend cycle insurance with these guys, it's a no-brainer.

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EASY SET UP BIKE INSURANCE

3rd party insurance, take the worries of a claim away. Hopefully I won't have to use it. Clear and easy to set up at a good price.

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ONE HAPPY CUSTOMER!

I insured my bike with wiggle cycle insurance expecting to never need to claim. Funny really cause a few weeks later my bike was rendered useless as result of mechanical failure, all the people who you talk to over the phone know what they are talking about and everything is sorted as quickly as possible. The bike was repaired in the end through wiggle insurance at carbon bike repair in Dorking. They did an amazing job. Would highly recommend wiggle cycle insurance to any friends with expensive bikes!!!

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WIGGLE! THAT'S A NAME WE TRUST

I have had many items from wiggle and have been very pleased.. So why not try the cycle insurance I thought?!.... Went to the website and there it was.. Straight forward and easy to sort out. The price was fair and I even got paper copies for my own records!!!... Hassle free I'm pleased with my choice.

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GREAT CUSTOMER EXPERIENCE

How refreshing to speak to insurance people who know what they're talking about and were not just about the sell. The staff could really relate to what I needed and wanted as a cyclist, and the product seemed very comprehensive, for a very reasonable price.

Would definitely recommend - great product and a great customer experience.

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BRILLIANT CLAIM SERVICE!

Managed to smash into a stationary van the day after taking out a policy - ouch! 

The Claims team were extremely professional, courteous, and sympathetic, not judgemental, despite me feeling extremely guilty about only being a policyholder for 24 hours prior to making a claim.

The team arranged my bike repair within 48 hours, even sourcing the best local cycle repair shop on my behalf. They sorted the claim with the third-party with minimal input from me and kept me in the loop at all times via email and telephone.

They responded promptly to communications and were always polite and helpful. You definitely feel they are on your side, working hard for you.

You never know with insurance what you've bought until you come to make a claim. With Wiggle, apart for the injuries I sustained in the accident, this is definitely the most pain-free insurance claim I have ever made.

I would recommend Wiggle Cycle Insurance to anyone owning a bike.

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NOT JUST A DECENT WEBSITE TO GET YOUR KIT, NOW COVERS YOU FOR INSURANCE TOO!

Just moved to Wiggle Insurance from Cycleguard. Quite a bit cheaper too!. Emails replies were very quick and initial call was handled very well.

Very happy with the service so far and have already recommended to a friend.

Definitely give this a go.

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NOT CLAIMED, BUT NICE TO HAVE

Cycling round London, it's nice to know that if a pedestrian does step out in front of me, there will be cover for any expenses.

 
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BIKE INSURANCE
Very helpful and pleasant staff when joining. However the lock that is recommended that I bought is a very heavyweight lock so is not useful out and about. It is also difficult if you have arthritic or small hands to put on the bike. I have not made a claim. One plus is that a lot of the paperwork could by sent by the computer which speeded the joining process up.